Knowing these codes can help you dispute chargebacks more effectively. 4859 Addendum, No-show, or ATM Dispute. Not remembering the original purchase. 195 Acquirer Use of Message Reason Code 7627. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Shopify Payments Chargeback Reason Code #2: Transaction UnrecognizedChargeback Reason Codes List for American Express. If you did not receive the email, open Mave, Wave’s automated chatbot, and. Chargeback reason codes have changed. The shorthand description is “Declined Authorization. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. Visa chargeback reason code 71 falls under the “Authorization” category. In 2021, the main update was the streamlining of their list of chargeback reason codes—consolidating them into a few numeric codes, each holding a text description distinguishing it from the others. Billing issues: Duplicate billing, incorrect amount billed, or promised refund never issued. . For the sake of simplicity and standardization, card networks like Visa have created a breakdown of the acceptable causes for a customer to dispute a credit card charge by filing a chargeback. 3 is an updated version of legacy reason code 53, which was phased out under the Visa Claims Resolution initiative. 3. They control the respective networks through which transactions involving Visa- and Mastercard-branded cards are processed, but. If that is the case, inform your processor of the transaction date and amount. These are only a handful of common Visa chargeback reason codes. United States. FR2 Fraud Full Recourse Program. 4 Other Fraud—Card Absent Environment – a common friendly fraud reason code, especially when the cardholder doesn’t recognize the transaction on their statement. When a chargeback request is filed a chargeback reason. The aforementioned chargeback occurred on January 19, 20. Acquirer Use of Message Reason Code 7623. 1: Use the corresponding dates from the invoice. 2. 16 Chargeback Reason Code 71 – Declined Authorization. Sometimes, customers get wrongly debited due to manual data entry errors by the merchant’s team. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. On that note, below are some vendor missteps that could result in Visa reason code 13. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. Dispute Condition Description Dispute Condition Code Category Code Category Code Description; EMV Liability Shift: 10. Visa Chargeback Reason Code 71: Declined Authorization Description The card issuer received a transaction for which authorization was declined. The network hasn't wholly disallowed some old codes. 10. R03 Insufficient Reply. Versions Affected: v5, v6. Level 2/Phase 2: Chargeback. 02/10/16 Added Debit Chargeback Reason Codes. This can provide important information to fight the dispute. These chargebacks occur to resolve chargeback-related disputes between network members. Spot these types of chargebacks using the below reason codes. ” This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card”. 4853 – Cardholder Dispute – Goods or Services Not Provided. Say Goodbye to. Reason Code 11. Here’s how. No two merchants will get exactly the same chargebacks for the same reasons, but there are definite patterns depending on the market you serve. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 — Updated Special Notes. For more tips to Manage Chargeback Caused by Processing Errors and avoid reason code 71, contact Chargeback Expertz. 71%) Cancel Recurring Billing 17. 16 Chargeback Reason Code 71 – Declined Authorization. For more tips to Manage Chargeback Caused by Processing Errors and avoid reason code 71, contact Chargeback Expertz. For best results, your chargeback win rate should be as close to 100% as possible. Chargeback reason code 11. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. Region Only) 4855 Goods or Services Not Provided. There are 151 chargeback reason codes across the four major card networks. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. reason code information. Example: 25. We are writing to dispute the $1980 chargeback with the chargeback reason code 30 Services Not Provided or Merchandise Not Received. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. [MasterCard Reason Codes 4853, 4855, 4859; Visa. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. See Reason Codes for more. 1: Use the corresponding dates from the invoice. 2 falls under the “Authorization” category. Combined the Authorization-related Chargebackssection into chargeback reason code 4808(Authorization-related Chargeback) as announcedin the Global Operations Bulletin No. The list of chargeback reason codes in this article is organized by card brand and type of dispute. Once you hear from. EMV Liability Shift Non-Counterfeit Fraud. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Other Ineligible Transactions Under Reason Code 62, Condition 2 . Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. Specify the invoice date and net due date that you want the system to assign to chargebacks. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. These fraud tools are designed to warn users of potentially fraudulent transactions, letting users stop and reject untrustworthy transactions. 16, 2021. Thanks for following the Chargeback Gurus blog. 2? Visa chargeback reason code 11. Top-3 Visa Dispute Reason Codes. So don’t spend another second worrying about chargebacks. The situation grows more tenuous when you realize most of those chargebacks were likely the result of friendly fraud. S. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. 4808: This code can refer to: Account Number Not on File. Each of these causes has a designated “reason code,” and banks assign the appropriate code to. Either the acquiring or issuing bank could initiate the. The shorthand description is “Insufficient Reply. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. To submit your documents to Wave, use the link in the chargeback notification email, or reply to the email. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. Chargebacks are something every business wants to avoid, as they can. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. . This chargeback is the consequence of a merchant’s attempt to circumvent or override a declined authorization response, which can be done through. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. 3 applies when a cardholder claims a charge—made in a card-present environment—was. 1 - Card Recovery Bulletin. It is subject to change and may not include every currently known dispute reason code. Now, compliance cases must be submitted through Visa Resolve Online (VROL). By entering your email, you agree to receive marketing emails from Shopify. You can learn more about each one by visiting the Mastercard Chargeback Guide. 2 is an updated version of legacy Visa reason code 71, which was phased out under the Visa Claims Resolution initiative. Code. Reason codes for chargebacks are assigned by issuing banks at the time of their creation, depending on the nature of their occurrence. 6. 1. Description of Change Where to Look Incorporated the changes announced in “AN 1677—Revised Standards—Questionable Merchant Activity Chargebacks” that includedEach card network has their own set of chargeback policies and reason codes, and they frequently change them. ”. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. Every chargeback comes with a reason code. 11, 16. Each chargeback is disputed by a specific reason code. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. 15, 2021. A chargeback happens when a customer requests for a transaction to be reversed. This is commonly caused by either true fraud or friendly fraud. Reason codes. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. . 6 Duplicate Processing/Paid by Other Means. Recurring billing transactions are a frequent source of conflict, disputes, and. Category. Availability Date: October 24th, 2021. Terms and conditions. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. 3: Goods or services were not received: C08: RG: 4855: 13. This code applies when authorization for a transaction was requested. Next, the issuer passes along all information about the dispute, including the chargeback reason code, to the card network. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. 2044. 3? Visa chargeback reason code 13. . 16, 2021. F01. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. Chargeback. Make sure you differentiate between card-absent and card-present transactions during clearing by noting internet phone, or mail orders. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. Code 4871 chargebacks usually occur when a fraudster with a stolen credit card targets a merchant whose POS terminals don't support PIN entry or convinces the merchant to bypass the PIN requirement. 3? Chargeback reason code 13. Chargeback reason code. UA02 Fraud – Card Not Present Transaction. If you need additional information, visit the additional resources provided at the bottom of this page or at Chargeback. Description: Reason code for applying handling fee. Of course, some of these inquiries will still inevitably progress to the chargeback phase. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. This information should be based on the Visa chargeback reason codes assigned to the case. message. Authorization Category Codes. Under certain circumstances, Mastercard may allow consumers to reverse a payment card transaction by filing a chargeback. Chargebacks occur when a credit cardholder disputes a charge on their statement with their issuing bank, in order to ask for a refund. If you believe you have received an ACH return in error, you can contact your bank. Clerical Reason Code 71: Declined Authorization. The portion of fraud taking place in mobile channels jumped in 2021, more than tripling from 8% of US retail fraud in 2020 to 27% in 2021. In particular, as far as Reason Code 71 is concerned, they should immediately stop a transaction for which an authorization is declined and ask the customer for another form of payment. Accessed October 17,. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. The shorthand description is “Incorrect Transaction Code. The transaction amount and authorization number (ARN. ”. © Chargeback. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. 71 (1) 11. 10. Visa chargeback reason codes are used to categorize the reasons for a chargeback. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. The reason code. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. In that way, winning one dispute may help prevent the next chargeback to come after it. Make sure the evidence you include and the claims you make are relevant to the chargeback reason code, the product purchased, the cardholder’s claims, the type of transaction processed, etc. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. '60 days from the Retrieval Request Date Health Care Request 70 Chip Liability Shift 71 Chip/PIN Liability. Declined Authorization Authorization Visa Code: 11. It is a valuable resource for anyone involved in the payments industry. Assigned to the dispute condition. Batch chargeback process. This chargeback reason code means that the cardholder was not able to recognize the charge on their bank statement and believes that the transaction was fraudulent. 755. He then pays with his credit card which shows a denial so he presents another card to the merchant. 4846 — Incorrect Currency Code. 3. the requested documentation, your account will be debited. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. F02. It may be complicated, though. Also, the distribution of fraud by mobile payment method has shifted from browsers (26% of mobile fraud in 2021) to. 7 - Bulletin File. To avoid chargebacks under Reason Code. Values are: Blank: Use the receipt G/L date. Visa Reason Codes. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some instances. Chapter 2 1. Updated the following columns - card type, response due date. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). Visa chargeback reason codes. 4. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. Code 71 (Declined Authorization): Bank receives request of a transaction for which. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. For example, a debit may have been processed instead of a credit, or a credit processed instead. The issuing bank reviews the information. The sales receipt and/or date and amount of the authorization if other than the transaction date. Chargeback Reason Codes. Visa chargeback reason code 70 falls under the “Authorization” category. 2. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. What is Visa Reason Code 13. Code. Download our 100+ page comprehensive guide to reason codes, modifiers, time limits, and compelling evidence. Betty's issuing bank assigned chargeback reason code 10. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. ©Visa uses chargeback Reason Code 80 to designate chargebacks resulting from processing transactions where either the account number or the transaction amount posted with the card issuer does not match the one shown on the sales receipt. Are there any new Reason Code changes? Yes, Visa has provided a new list of Reason Codes and Conditions. 72 - No Authorization. 1 is the successor to the older reason code 30, which was replaced as part of the Visa Claims Resolution initiative. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. Chargeback. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. At Visa they used to receive reason code 98. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. 12, 1December 2015, Authorization-relatedChargeback Sections Combined. Based on the information provided, Paymentology will investigate the transaction being disputed. 4863: Cardholder does not recognize. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. Carefully analyze the reason provided by the cardholder for the chargeback. The chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. message. 1002 - Cardholder disputes billed amount. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. 6. non_receipt: The buyer claims they didn't get the goods or services. reason code information. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. #4 step: The issuer assigns a chargeback reason code. Fraudulent Activity. It depends on the chargeback reason code associated with the dispute. MasterCard: Reason Code 4859 Services not rendered. Chargeback reason code 11. UA05 Fraud – Chip Counterfeit Transaction. Chargeback time frames - A specific period during which a chargeback can be raised. 3: Goods or services were not received: C08: RG: 4855: 13. This code applies when authorization for a transaction was requested and denied, but the merchant processed the transaction anyway. Pre-arbitration gives the acquirer and issuer. Visa uses the four main categories to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. 71 (1) Declined Authorization. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)What is Visa chargeback reason code 11. They can also be caused by a merchant failing to process a cancellation promptly. The good news is that most of these invalid claims are disputable by the merchant. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. The remaining 71% of losses come from chargeback fraud and friendly fraud. If you do perform a key-entered transaction, make a manual imprint of the card. It is very similar to: Mastercard's 4853- Defective/Not as Described Reason Code. ” But, there is still a process users can go through to recover their money in the event of a genuine, unauthorized transfer, as in the case of account takeover, for example. Merchant must provide proof of authorization. Each chargeback reason code has specific rules and documentation requirements. This may be done by either the merchant or the issuing bank. Legacy Code: 71. . Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. High-Risk (Excessive): Reaching a chargeback ratio of. 82 (1) 12. Updated these Visa Chargeback Codes: 30, 62, 85. CR . In most cases, you will have 20-45 days in which to respond to a chargeback. However, the 30 day waiting period can be waived if you’ve. Fortunately, by submitting a response to chargebacks coded as fraud, you can win the chargeback and regain the transaction value. Review your credit card processor’s policies to understand its chargeback dispute process. On xx/xx/xxxx, we received a chargeback under the reason code 11. There are a number of. Each chargeback received a numeric code which is known as the “reason code”. A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Reason Code 02. Chargeback Code Authorization Errors; A01: Charge Amount Exceeds Authorization Amount: A02: No Valid Authorization: A08: Authorization Approval Expired: Chargeback Code: Type: Fraud: F10* Missing Imprint: F14* Missing Signature: F22: Expired or Not Yet Valid Card:Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Cardholder Disputes reason codes involving-1,014. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. The reason codes are grouped into several broad. For each reason code, a definition is Chargeback Reason Codes Page 1 of 5 Card Type Reason Code Reason Text Chargeback Category Preventable Reversible MASTERCARD 4802 Requested/Required Item Illegible or Missing Request for Information YES YES MASTERCARD 4803 Documentation received was invalid/incomplete Request for Information YES YES 5 Categories of Visa Chargeback Reason Codes. 2 chargebacks are frequently caused by customers forgetting to cancel a subscription before the next billing and then going to their bank to try to get their money back. For example, Visa reason code 83 is one of the reason codes with several modifiers with which it’s associated. Most common causes for Reason Code 71. This manual outlines the rules and guidelines to be followed by the members. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. Responding to chargebacks. A CSC is a three or four digit number printed (not embossed) on a credit card. About Visa chargeback reason codes. Another thing you should bear in mind is that the card brand involved in the dispute can also change the reason code to suit new developments. 7: Defective goods and services: C32: RM: 13. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Receive the Chargeback. ” This reason indicates a merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, but submitted the. The chargeback process is initiated outside of Venmo, between the card issuer and their cardholder. Not recognizing your billing descriptor on a statement. UA01 Fraud – Card Present Transaction. Level Up Your Chargeback Disputes with Social Media Clues. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. This indicates a transaction was processed using a card that Visa listed as stolen or counterfeit. 16 Chargeback Reason Code 71 – Declined Authorization. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. First, after a cardholder contacts the bank to inquire about a transaction, the bank uses VROL to pull detailed transaction information. 5%. While there are many chargeback reason codes, all chargebacks fall into one of three categories:The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Reason Code 03. Merchants may face chargeback fees, and excessive chargebacks may result in fines or termination of merchant services. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. Chargeback reason codes identify the general reason behind a chargeback. A reason code will be provided. Chargeback. Visa chargeback reason code 11. (4. Chargeback Reason Codes Reason code are the first key to understanding the root causes . Reason Code 71 designates chargebacks resulting when the card issuer receives a transaction for which authorization has been declined. However, they don’t address the reason why that chargeback was issued in the first place. Category. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. 4854 Cardholder Dispute—Not Elsewhere Classified (U. 4 Other Fraud Card Absent. Mastercard Chargeback Reason Codes. 1. 4853 – Cardholder Dispute – Credit Not Processed. However, it is important to note that this reason code is based on the reason given by the customer to their bank. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature) Merchants who believe they have received an invalid chargeback under reason code 11. Current Reason Code New VCR Reason Code 70(1) 11. Feel free to submit topic suggestions, questions or requests for advice to:. Updated: Valid values updated. The shorthand description is “Late Presentment. This can be transaction receipts, proof of. A reason code or a chargeback reason code is a string of symbols (numbers and letters). 31. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. ” This code indicates the merchant waited too long to finish processing a transaction, and the account was no longer in good standing when the transaction was completed. Transaction is not eligible for Reason Code 75 (cardholder does not recognize transaction) or 83 (fraud transaction - card absent environment) 2. 6. What is Visa chargeback reason code 11. The shorthand description is “No Authorization. Some legacy codes are no longer supported by a chargeback reason. When alerted about a potential chargeback, businesses can reach out to the customer promptly to understand and address their concerns. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. Merchants who believe they have received an invalid chargeback under reason code 13. Understanding these codes is essential because they'll guide your response strategy. With the right compelling evidence,. Visa chargeback reason code 75 is filed as an honest mistake. There is a USD 25 limit for the First Chargeback (Reason Code 22). Fight; Prevent;. ; Resources. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. Standard Threshold: Reaching a chargeback ratio of 0. Retrieval Request/ Copy request Reason Codes. 10. Spot these types of chargebacks using. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. Code 13. Note: Fraud is generally the most common chargeback dispute reason. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. . Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andprenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Reason Code 71. Mastercard chargeback reason code 4871 is one of the numeric labels assigned by banks to customer disputes, indicating the given reason for the claim. 5: Visa Fraud Monitoring Program. However, for simplification, they are divided into eight categories:. We say the given reason because it may or may not reflect the true reason. 7 (previously legacy reason code 85, condition 2) is part of the updated version reason codes that were phased out under the Visa Claims Resolution initiative. Please note that the most common Chargeback reason code for Allocation disputes is 10. message. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. The chargeback process is lengthy, time-consuming, and will always end up costing you more money than the original transaction was worth. While there are many chargeback reason codes, all chargebacks fall into one of three categories: The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Reason Code: Description: 17: Cash Dispute-ATM Only: 30: Cardholder Disputed Amount (U. com. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Issuer ACS unavailable - Visa generated CAVV. Vantage HouseEthoca alerts can prevent chargebacks before they hit your bank account.